Frequently asked questions

For all the answers to these, and any other questions relating to online reviews,
no matter what, please call us

020 7100 2233 or use the contact us tab

  • Can we get a negative Google review that is harming our business removed ?

  • How can we stop competitors from writing negative reviews of our business?


  • How much do reviews contribute to our Google ranking?


  • How many of our prospective customers will see/read reviews on Google or on our website?


  • What is the Google review filter?


  • What can we do about competitors we know are flouting the law with regard to reviews?


  • Are we currently in compliance with the CMA regulations?


  • If we are currently breaking the law (at least 50% of businesses we speak to are), how can we most easily comply?


  • Do we have to accept reviews from customers we know to hold an unfair negative opinion of our business?


  • We are currently paying Yelp/Trustpilot/Feefo/TrustedTrader/any other site that hosts reviews – what is the difference with HelpHound?


  • Will you give us a firm quotation before we commit to meet or join?


  • Does HelpHound tie businesses into contracts?


  • How much will HelpHound’s service cost our business?


  • Our Google My Business entry needs updating, can you help?

  • Can we add Google reviews to our website automatically?

  • Can we select who writes a review of our business?

  • What is the best time to invite a review?

  • Can we prevent inaccurate or misleading reviews from being posted to Google?

  • Someone has posted a factually inaccurate review of our business on Google, can we get it taken down?

  • How do we get our staff to engage with reviews?

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